30 Days Returns

We believe in what we sell, so we always stand behind our products. Because we have searched high and low to find the best quality products at the best available prices, we are very excited to be given the opportunity to share our finds with you. If, for any reason, you are unhappy with your purchase or you have changed your mind, just return the item to Horizon Plaza Store in person or by mail. 


How to make a return: 

1. Sign in to your account and under My Account, click the Return button of the order containing the items(s) you would like to return.
2. Check the checkbox of the item(s) & select the quantities you would like to return.
3. Select Reason of Return & tell us why you are making the return.
4. Print the return slip & ship the product back to us. 
5. Ship your package using a trackable delivery service, such as S.F. Express, or Hongkong Post, etc,. Whiskers N Paws is not responsible for packages we do not ship. Please keep the tracking details for your records.
 
Return Address:  Whiskers N Paws 10/F Horizon Plaza,  2 Lee Wing Street,  Ap Lei Chau,  Hong Kong 
 
Returns Policy: 

1. All returns must take place within 30 days of purchase.

2. Items must be unopened, unused, have all the original packaging, and be in good resalable condition.

3. For health reasons we cannot accept any returns or exchanges of food, treats, supplements, dog houses, cat climbers, beds, carriers, crates or kennels.

4. Shipping and handling charges are non-refundable.

5. Return shipping cost is at customer's expense and is non-refundable.

6. Whiskers N Paws is not responsible for any lost package.

7. Whiskers N Paws reserves the right to make final decisions.

8. Should there be any dispute, the company’s decision shall be final.

9. Final Sale items may not be returned.

10. Whiskers N Paws monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behaviour.

 

REFUNDS & PROCESSING TIME

If your package arrives at Whiskers N Paws within the 30-day timeline specified above, your refund will be processed in the original form of payment within 7 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from Whiskers N Paws.

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